Terms and Conditions for Man With A Van Southkensington

These Terms and Conditions set out the basis on which Man With A Van Southkensington provides removal, transport, delivery, and related moving services to customers in the UK. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service, as they explain how bookings are accepted, how payments work, when cancellations may apply, and what responsibilities both parties have during the provision of the service.

In these terms, references to “we,” “us,” or “our” mean the service provider operating under the name Man With A Van Southkensington, and references to “you” or “your” mean the customer, hirer, or person arranging the service. These terms apply to all standard van transport and moving jobs, including single-item collection, partial loads, small removals, furniture transport, and other agreed carriage services. They do not override your statutory rights as a consumer where applicable.

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service operations. The version in force at the time your booking is confirmed will generally apply to that booking unless a change is required by law or is otherwise agreed in writing. The wording below is intended to be clear and practical, with the aim of reducing misunderstandings and ensuring that every Southkensington man with a van service is handled fairly and transparently.

Booking Process

All bookings begin with a request for a quotation or service arrangement. When you provide details of the items, pickup and delivery points, access conditions, dates, times, and any special handling requirements, we will offer an estimate or fixed price where possible. A booking is only confirmed once we have accepted the job and, where required, received a deposit or written confirmation from you. No booking should be treated as guaranteed until we have expressly accepted it.

It is your responsibility to provide accurate information at the time of booking. This includes the number and size of items, whether packing assistance is needed, whether the property has stairs or restricted access, and whether parking arrangements may affect the job. If the details supplied are incomplete or inaccurate, the actual service cost, duration, or vehicle size may need to be adjusted. We reserve the right to amend the quotation if the scope of the work changes materially after booking.

Where a time slot is offered, we will make reasonable efforts to attend within that period. However, all times are approximate unless specifically confirmed as fixed. Delays may occur because of traffic, weather, access problems, previous jobs overrunning, or other circumstances beyond our control. If we anticipate a significant delay, we will aim to notify you as soon as reasonably practicable. The customer should ensure that someone authorised to approve the service is present at the agreed pickup or delivery location.

We may decline or cancel a booking before the service starts if we reasonably believe the job cannot be completed safely, lawfully, or within the vehicle capacity agreed, or if the environment is unsuitable for the service. Examples include blocked access, unsafe loading conditions, items not disclosed at the time of booking, or circumstances suggesting that the work would require a different type of vehicle or crew. In such cases, any deposit paid will be dealt with in accordance with the cancellation provisions below.

Payments

Unless otherwise agreed, payment is due on completion of the service and before unloading is finalised or the vehicle departs, depending on the job type and the arrangements stated at booking. We may accept payment by bank transfer, card, or other agreed method. Where a deposit is requested, it will normally be used to secure the booking and may be deducted from the final balance. Any balance outstanding must be settled in full within the period stated on the invoice or at the time of service.

All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT, depending on the structure of the business and the quotation provided. If VAT applies, it will be made clear in the price communication or invoice. Additional charges may apply for waiting time, extra labour, congestion, tolls, parking costs, stairs, long carries, storage handling, disposal fees, or any other service element not originally included in the quote and subsequently requested or required.

We reserve the right to withhold commencement or continuation of the service where payment terms are not met or where there is a reasonable concern that payment will not be made. If a payment is reversed, declined, or charged back without valid reason, you may remain liable for the full amount due plus any reasonable costs arising from the failed payment. Late payments may attract interest and recovery costs to the extent permitted by law.

Cancellations and Amendments

You may cancel or amend a booking by notifying us as soon as possible. The amount payable on cancellation will depend on how much notice is given and whether we have already incurred costs, allocated staff, or reserved a vehicle for your job. If you cancel with sufficient notice before work begins, we may refund all or part of any deposit at our discretion, subject to any non-recoverable expenses already incurred in connection with the booking.

If cancellation is made shortly before the agreed time, or if we arrive at the address and are unable to complete the job because you are not present, the premises are inaccessible, or the move cannot proceed for reasons within your control, we may charge a call-out fee, waiting time, or a proportion of the agreed fee. This is particularly relevant where a Southkensington man and van service has been scheduled around a tightly allocated time window and the vehicle and crew have already been dispatched.

We may cancel or reschedule a booking if conditions prevent safe or lawful performance of the service, if a vehicle develops a mechanical fault, if unforeseen operational issues arise, or if you have failed to provide essential information needed to complete the job safely. Where we cancel without fault on your part, we will either offer a new appointment or refund any prepaid amount for the affected service segment, subject to applicable law and the practical circumstances of the cancellation.

Liability

We will use reasonable care and skill in providing the service. However, our liability is limited to losses that are direct and foreseeable and that arise from our proven negligence, breach of contract, or failure to use reasonable care. We are not responsible for losses that are indirect, consequential, or economic in nature, including loss of profit, loss of business opportunity, or emotional distress, except where such limitation is not permitted by law.

Our responsibility for items in transit begins once we have accepted the goods for loading and ends when they are delivered and made available at the destination. You should ensure that fragile, valuable, or irreplaceable items are properly packed and, where necessary, insured separately. We do not accept liability for damage caused by inadequate packing, pre-existing defects, ordinary wear and tear, or items that are not suited to transport without specialist protection.

It is your duty to ensure that the items presented for transport are lawful to move, accurately described, and properly prepared. You must notify us in advance if any item is unusually heavy, hazardous, temperature-sensitive, or likely to require special handling. We may refuse to transport items that present a safety risk or that appear likely to damage the vehicle, other goods, or property. If you fail to disclose relevant risks, you may be liable for resulting losses or additional charges.

Waste Regulations and Disposal

Where a job includes waste collection, disposal, or clearance, you must ensure that the waste is presented truthfully and lawfully. We operate in accordance with UK waste management requirements and will only transport, transfer, or dispose of waste where doing so is permitted by law and consistent with our registration, if required. We may ask for details about the type and source of waste before agreeing to provide a clearance or removal service.

You must not hand over hazardous, illegal, contaminated, or incorrectly classified waste unless this has been expressly agreed in advance and we are legally permitted to handle it. Examples include asbestos, clinical waste, pressurised containers, chemicals, batteries, paint, oils, electrical goods requiring special disposal, or materials that are restricted under environmental law. If such items are discovered after booking and were not disclosed, we may refuse collection or charge for any additional compliance steps required.

Any waste transferred through the service remains your responsibility until lawfully accepted for disposal or recycling at an authorised facility. You must not request unlawful dumping, fly-tipping, or disposal outside approved channels. If you request disposal of mixed waste, you must provide honest information about the content and composition of the load. Where appropriate, we may require a waste transfer note, written declaration, or other evidence to satisfy legal obligations. Misdescription of waste may lead to immediate cancellation and possible reporting to the relevant authorities where required.

Customer Responsibilities

You are responsible for ensuring that access routes are suitable for the service and that parking or loading arrangements are lawful and workable. If parking permits, suspension arrangements, lift access, concierge approval, or special entrance instructions are needed, you must arrange them in advance unless we expressly agree otherwise. Additional waiting time caused by poor access, missing keys, or building restrictions may be charged as an extra service element.

You must also make sure that the pickup and delivery addresses are correct, that goods are ready when we arrive, and that any special instructions are communicated before the job begins. If we are assisting with dismantling, lifting, or positioning, you remain responsible for confirming where items should be placed and for checking that the selected location is suitable. We are not liable for delays or extra costs caused by unclear instructions or the absence of a responsible person on site.

Where you or another person assists with lifting or loading at your request, that person acts under your direction unless we expressly agree to supervise the task. We cannot accept responsibility for injuries, property damage, or service disruption caused by unsafe customer assistance, obstructed premises, or interference by third parties. It is your duty to advise us of any known access hazards, including narrow stairs, low ceilings, fragile surfaces, or items that require two-person handling.

Claims, Delays, and Force Majeure

If you believe goods have been lost or damaged during the service, you must notify us within a reasonable time after delivery and provide supporting evidence, including photographs where possible. We may request proof of value, proof of ownership, and evidence that the item was properly packed and ready for transport. Any claim must be made in good faith and with reasonable detail so that we can investigate properly.

We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, road closures, police direction, strikes, civil disturbance, fire, flood, epidemics, government restrictions, or sudden mechanical failure not caused by negligence. In such circumstances, we may suspend the service, alter the route, change the timing, or reschedule the job where reasonably practicable. No party will be treated as in breach for the period that the force majeure event prevents performance.

If a delay or disruption arises, we will use reasonable efforts to minimise its effect. However, we are not responsible for consequential losses arising from missed appointments, rescheduling inconvenience, or third-party costs unless a court determines that such liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by the laws of England and Wales. Where you are a consumer resident in another part of the UK, any mandatory consumer protections available to you under applicable law will continue to apply. The parties agree that the courts of England and Wales shall have jurisdiction, subject to any rights you may have under relevant consumer legislation.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be treated as severed to the minimum extent necessary, and the remaining provisions will continue in full force. No failure by us to enforce any right or remedy shall be treated as a waiver of that right or remedy. Any variation to these terms must be agreed in writing or clearly confirmed through our booking process.

These terms form the full agreement between you and us in relation to the service booked, unless a separate written contract states otherwise. By proceeding with a booking for a man with a van service, a Southkensington van move, or any related transport arrangement, you confirm that you have read, understood, and accepted these conditions. If anything is unclear, it is your responsibility to raise the issue before the booking is confirmed so that we can provide clarification.