Terms and Conditions for Man With A Van South Kensington
These Terms and Conditions set out the basis on which Man With A Van South Kensington provides moving, transport, lifting and related removal services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to create clarity around the booking process, payments, cancellations, liability, waste handling, and other important matters connected with a man and van South Kensington service.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van South Kensington. References to “you” and “your” mean the customer, the person making the booking, and anyone acting on that person’s behalf. If you are booking on behalf of another person or business, you confirm that you are authorised to do so and that they will accept these terms. These conditions apply to all domestic and commercial bookings unless we have agreed otherwise in writing.
Our aim is to provide a professional man with a van South Kensington service, with transparent expectations from the start. However, all services are subject to availability, road conditions, access restrictions, and any information supplied by you at the time of booking. If any details provided by you are incomplete, inaccurate, or misleading, we may revise the quotation, adjust the arrival time, or refuse to proceed if safety or legality is affected.
Booking Process Bookings may be made by providing the details needed to assess the job, including collection and delivery points, property access, item descriptions, approximate weight or volume, and any special requirements. A quotation may be based on the information you provide and may be subject to change if the actual work differs from the description given. A booking is only confirmed when we have accepted the request and, where required, received a deposit or written confirmation from you.
When we accept a booking, we will confirm the agreed service, date, time window, estimated duration, and any applicable conditions. If the job requires extra labour, parking arrangements, waiting time, long carries, stair access, dismantling, packing, or disposal of items, these may be charged in addition to the initial price. The customer is responsible for ensuring that access is suitable for the vehicle and that any permits, permissions, or building arrangements are in place before the scheduled arrival.
We reserve the right to reassess the booking on arrival if the job differs materially from the description given. Examples include excess volume, undisclosed bulky items, unsafe access, restricted parking, or items that require specialist handling. Where changes are necessary, we may provide a revised quote, propose a revised schedule, or decline to carry out part or all of the work if it cannot be completed safely, legally, or within reasonable time.
Payments Payment terms will be advised at the time of booking or on the quotation. Unless otherwise agreed, payment is due upon completion of the service, although a deposit or advance payment may be required to secure the booking. We may accept cash, bank transfer, card payment, or another approved method, but the availability of each payment method is not guaranteed and may depend on operational conditions.
All prices are quoted in pounds sterling and, unless stated otherwise, include only the services expressly described in the quotation. Any additional charges arising from waiting time, congestion, parking penalties caused by customer instructions, extra labour, additional stops, heavy items, or special equipment will be added to the final invoice. If you fail to pay when due, we may suspend further services, retain goods where lawful, and recover any reasonable costs associated with collection of overdue sums.
Where a deposit has been paid and you cancel outside the permitted cancellation period, the deposit may be retained to cover administration costs, scheduling loss, and any other reasonable losses incurred. If part payment is made for a job that is not completed because of customer default, unsafe conditions, or incorrect information, you may still be liable for the work already undertaken and any costs properly incurred before the job was stopped.
Cancellations and Changes If you wish to cancel or reschedule a booking, you should notify us as soon as possible. The effect of a cancellation will depend on the notice given and on whether we have already committed time, labour, fuel, or other resources to the job. Where a booking is cancelled with sufficient notice, we will usually aim to refund any applicable amount, less reasonable administrative costs where permitted.
If you cancel at short notice, fail to provide access, are not present at the agreed time, or are unable to proceed with the job, we may charge a cancellation fee or the minimum call-out charge. This is because the vehicle, labour, and planning time may already have been reserved for you. We are not responsible for losses arising from your change of plans, and no compensation will be due for missed deadlines, missed removals, or related inconvenience unless required by law.
We may also need to change or cancel a booking due to events outside our control, including severe weather, vehicle breakdown, traffic disruption, accidents, staff illness, legal restrictions, or safety concerns. In such cases, we will make reasonable efforts to rearrange the service or offer an alternative date. Our liability for cancellation caused by these circumstances is limited to the refund of sums paid for the cancelled service, unless a greater remedy is required by applicable law.
Service Standards and Customer Responsibilities We will use reasonable care and skill in providing the service. The customer must ensure that all items handed over are properly packed, suitable for transport, and not prohibited by law. Fragile goods, loose fittings, liquid containers, electronics, glass, antiques, and dismantled furniture should be secured appropriately before collection. Unless separately agreed, we are not responsible for packing, wrapping, or preparing goods for transport.
You must tell us in advance about any items that are unusually heavy, valuable, dangerous, perishable, awkward, or likely to require specialist handling. This includes pianos, safes, large appliances, gym equipment, and similar items. If such items are not disclosed and extra labour or equipment is needed, we may charge an additional fee or decline to move the item. We may also refuse to carry any item that we believe may damage property, put people at risk, or breach legal requirements.
Any man with van South Kensington arrangement depends on your cooperation. You are responsible for obtaining consent from landlords, managing agents, employers, building managers, neighbours, or local authorities where needed. You must ensure that someone authorised is available to give instructions and approve the completion of the work. If delays arise because access is blocked, keys are unavailable, lifts are out of service, or the destination is not ready, waiting time and return visits may be charged.
Liability and Insurance We will take reasonable precautions to protect items during loading, transit, and unloading. However, unless expressly stated otherwise, liability is limited to direct loss or damage caused by our proven negligence. We are not liable for loss or damage arising from inadequate packing, pre-existing defects, hidden weaknesses, ordinary wear and tear, or matters beyond our control. This includes damage to items that are already fragile, unstable, or improperly secured.
To the extent permitted by law, we will not be responsible for indirect or consequential losses such as loss of profit, loss of business, missed appointments, or emotional distress. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you believe an item has been damaged, you must notify us promptly and provide reasonable evidence so that the matter can be reviewed.
Any claim for loss or damage must be made within a reasonable time after the service, and in any event as soon as the issue is discovered. We may require photographs, purchase evidence, or other documents to assess the claim. If a claim is accepted, our remedy may include repair, replacement, or compensation up to the fair market value of the item, subject always to applicable law and any insurance conditions that apply to the booking.
Waste, Disposal, and Regulatory Compliance If our service includes removal of unwanted items, you must tell us in advance what is to be collected so that we can determine whether the items may be transported or disposed of lawfully. We operate in accordance with UK waste rules and expect customers to comply with all applicable environmental and disposal requirements. Waste must not be presented as general removal if it contains hazardous, clinical, electrical, or controlled materials requiring specialist handling.
You warrant that any waste offered for collection is owned by you or that you have authority to arrange its removal. You must not ask us to dispose of items that are stolen, unlawfully dumped, contaminated, or subject to legal restriction. Certain items may need separate treatment, documentation, or licensed facilities. Where required, we may decline collection, segregate materials, or charge additional fees for lawful disposal procedures. Any refusal on legal grounds will not create a right to compensation.
Customers are responsible for ensuring that the load presented for transport or disposal does not include prohibited substances or items that could endanger people, property, or the environment. If we reasonably suspect illegal or unsafe waste, we may stop the job immediately and, where necessary, notify the relevant authorities. You agree to indemnify us against any fines, penalties, costs, claims, or losses resulting from your breach of waste regulations or from misdescribed items.
Delays, Access, and Force Majeure We will use reasonable efforts to attend within the agreed time window, but times are estimates rather than guarantees unless expressly confirmed as fixed. Delays may occur because of traffic, weather, loading issues, road closures, or previous jobs overrunning. Where reasonably possible, we will communicate revised arrival information, but we are not liable for delay-related losses except where such liability cannot be excluded by law.
If access to a property is delayed, unsafe, or incomplete, we may charge waiting time or a further call-out fee. This includes situations where parking is unavailable, lifts cannot be used, stairs are obstructed, or the route is too narrow for safe handling. Should the job become impossible due to access restrictions, we may end the service and charge for the work already performed. The customer remains responsible for any third-party charges resulting from their failure to arrange access properly.
We are not liable for failure or delay caused by events outside our reasonable control, including but not limited to acts of God, floods, fire, strikes, public disorder, emergency restrictions, transport disruptions, or governmental action. In such circumstances, our obligations will be suspended for the duration of the event. If the event continues for a prolonged period, either party may be entitled to cancel the affected booking without further liability, subject to settlement of any legitimate amounts already earned or incurred.
General Provisions and Governing Law We may update these terms from time to time, and the version in force at the time of booking will apply unless a later version is expressly agreed. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force. No waiver of any term will be effective unless confirmed by us in writing.
Nothing in these terms affects your statutory rights as a consumer where those rights apply. If any dispute arises, both parties should first seek to resolve it in good faith by providing the relevant information and allowing a reasonable opportunity for review. These terms are intended to be fair and proportionate and to reflect the practical realities of a man and van South Kensington operation while remaining suitable for a wider UK legal context.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By booking with Man With A Van South Kensington, you acknowledge that you have read, understood, and agreed to these conditions.