Terms and Conditions

Man With a Van South Kensington Terms and Conditions

These Terms and Conditions govern the provision of man and van and removal services by Man With a Van South Kensington. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or organisation booking or receiving the services.

We, us, our means Man With a Van South Kensington as the provider of the man and van or removal services.

Services means any transport, removal, relocation, loading, unloading, packing, or related services we agree to provide.

Goods means the items, furniture, boxes, personal belongings and other property which are the subject of the services.

Booking means a confirmed request for services accepted by us, whether made online or by other communication methods.

2. Scope of Services

We provide man and van and related removal and transport services within South Kensington and surrounding areas, as well as to and from other UK locations as agreed at the time of booking.

The services we provide are limited to those expressly agreed in the booking confirmation, such as vehicle hire with driver, loading and unloading, and, where specifically arranged, assistance with packing or unpacking.

We are not responsible for services not expressly agreed, including but not limited to disassembly or reassembly of furniture, disconnection or reconnection of appliances, or specialist handling, unless confirmed in writing as part of the booking.

3. Booking Process

All bookings are subject to availability and our acceptance. A booking is only considered confirmed when we have accepted the details of the job, agreed a date and time, and provided you with confirmation of the booking.

You are responsible for providing accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking information, the nature and approximate volume of the goods, and any special handling requirements.

If the information you provide is incomplete or inaccurate, we reserve the right to amend the price, adjust the service, or cancel the booking. Any change to the date, time, addresses, or scope of work may affect the quoted price and our ability to perform the services.

We reserve the right to refuse any booking that we reasonably believe is unsafe, unlawful, impractical, or beyond our capacity or expertise.

4. Quotes and Pricing

Any quote we provide is based on the information you supply at the time of enquiry. Quotes may be provided on an hourly rate or a fixed price basis, as stated in the booking confirmation.

Where an hourly rate applies, the chargeable time begins at the agreed start time or upon arrival at the collection address, whichever is later, and ends when the services are completed and payment has been made.

Where a fixed price has been agreed, this price is valid for the specific job details provided. If the job takes longer or requires additional resources due to circumstances outside our control, we may apply additional charges at our standard rates.

Additional charges may apply for factors including, but not limited to, waiting time, extra labour, additional stops, difficult access, stair carries beyond what was initially agreed, or changes to the route or destinations.

5. Payments and Invoicing

Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the same day. We may require a deposit or full prepayment at the time of booking, particularly for larger moves or long-distance jobs.

Payment must be made using an accepted payment method communicated in advance, such as card or bank transfer. Cash payments may be accepted only where explicitly agreed prior to the service date.

If payment is not made when due, we reserve the right to charge interest on overdue amounts and to withhold delivery of goods until full payment, including any additional charges, has been received.

In the case of payment by a third party on your behalf, you remain jointly and severally liable for all sums due under these Terms and Conditions.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us clear notice. Any cancellation or amendment is only effective when acknowledged by us.

If you cancel more than 48 hours before the agreed start time, any prepaid amount may be refunded less any reasonable administrative costs. If you cancel within 48 hours of the start time, we may retain some or all of any deposit or charge a cancellation fee up to a reasonable proportion of the quoted price to reflect our lost opportunity and allocated resources.

If you are not present or not contactable at the collection address at the agreed start time, this may be treated as a late cancellation, and charges may apply as if the service had been provided.

We will make reasonable efforts to accommodate amendments to the booking, subject to availability. Significant changes to the date, time, or scope of work may be treated as a new booking and may be subject to revised pricing.

We reserve the right to cancel or reschedule the services in case of circumstances beyond our reasonable control, including but not limited to severe weather, accidents, illness, vehicle breakdown, road closures, or legal restrictions. In such cases, our liability will be limited to refunding any prepayments for services not yet carried out, and we will not be liable for any consequential losses.

7. Access, Parking and Your Responsibilities

You are responsible for ensuring that adequate access and suitable parking are available at both the collection and delivery locations.

You must obtain any parking permissions, permits, or dispensations required from property owners, local authorities, or management companies before the service date. Any parking fines, penalties, or related costs incurred due to the unavailability of lawful parking or incorrect information provided by you may be charged to you.

You must ensure that the premises are safe, and that stairways, lifts, corridors, and doorways are clear and reasonably suited for moving the goods. If access is restricted or unsafe, we may refuse to move particular items or may charge additional fees for the extra time and effort involved.

You should supervise the work, check that nothing is left behind, and ensure that goods collected and delivered correspond to your instructions. We are not responsible for items left at premises or collected in error if you fail to supervise adequately.

8. Excluded Goods

Unless we have expressly agreed in writing, we do not carry or store:

Perishable, hazardous, flammable, explosive or illegal items.

Cash, jewellery, precious metals, securities, important documents, or items of exceptional value.

Animals, plants, or living organisms.

If you include any such items without our knowledge or consent, you do so at your own risk, and we accept no liability for loss, damage, or consequences arising from them. We may remove or refuse to transport items that we reasonably believe fall into these categories.

9. Packing and Preparation of Goods

Unless otherwise agreed, you are responsible for packing, securing, and protecting your goods before our arrival. Items should be packed in appropriate boxes or containers and clearly labelled where necessary.

Fragile or delicate items should be individually wrapped and marked as fragile. We are not responsible for damage to goods that are inadequately packed or prepared by you or a third party.

Where we provide packing services, we will use reasonable care and skill. However, it remains your responsibility to check that all items to be moved have been packed and that no items have been omitted.

10. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to your goods is limited as set out in this section.

We are not liable for:

Loss or damage arising from your failure to properly pack or protect items.

Loss or damage to goods with pre-existing defects, weaknesses, or instability.

Loss or damage resulting from normal wear and tear, atmospheric or climatic conditions, or inherent vice of the goods.

Loss or damage to items which we have advised are unsafe or unsuitable to move, where you have insisted that we proceed.

Indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress.

Our total liability for any one event or series of connected events will not exceed a reasonable limit proportionate to the price paid or payable for the services, taking into account the nature, condition, and value of the goods actually moved. If you require a higher level of protection, you should arrange your own insurance cover for the move.

You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within 7 days of completion of the services. We may not be liable for any claim that is made outside this period or where you fail to provide reasonable evidence of the alleged loss or damage.

11. Delays and Missed Delivery Times

While we make every reasonable effort to meet agreed arrival and completion times, all times quoted are estimates and not guaranteed, unless expressly stated otherwise in writing.

We are not liable for delays caused by circumstances beyond our reasonable control, including traffic congestion, road closures, adverse weather, accidents, breakdowns, or delays caused by you or third parties.

In the event of a significant delay, we will keep you informed where reasonably possible and will complete the service as soon as practicable. Our liability for delay is limited to the refund of any part of the service fee relating to services not provided, and we will not be liable for additional costs or consequential losses arising from delays.

12. Waste, Disposal and Regulations

We operate in accordance with applicable UK waste and environmental regulations. We do not remove or dispose of waste, rubbish, or items classed as controlled or hazardous waste, unless this has been expressly agreed and complies with relevant legal requirements.

Where we agree to remove items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not include prohibited or hazardous materials.

Any charges for disposal services will be confirmed in advance where possible. We may decline to remove items if we reasonably believe that doing so would breach waste, environmental, or health and safety regulations.

You are responsible for ensuring that items presented as general household or office goods do not contain hazardous substances, sharp objects, or waste materials that could cause harm to our staff, vehicles, or third parties.

13. Insurance

We maintain such insurance as we reasonably consider appropriate for the nature of our services. This may not cover all risks associated with your particular goods or circumstances.

We strongly recommend that you arrange your own insurance for the full replacement value of your goods during the move, particularly for high-value or fragile items, and that you check the terms of any existing home contents or business insurance policies that may cover removals.

14. Complaints and Disputes

If you have any concerns or complaints about our services, you should raise them as soon as possible, ideally on the day of the move, so that we have the opportunity to address them promptly.

Formal complaints should be made in writing and should include full details of the circumstances, the date of the service, and any loss or damage alleged. We will investigate and respond within a reasonable timeframe.

We will attempt to resolve any dispute amicably. If a dispute cannot be resolved through negotiation, either party may seek to resolve the matter through appropriate legal channels.

15. Data Protection and Privacy

We collect and use personal information only as necessary to manage bookings, provide services, process payments, and meet our legal obligations.

Your information may be used to contact you regarding your booking, to address any queries or complaints, and for internal record keeping. We will not sell your personal data to third parties.

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically.

16. Termination

We may terminate or suspend the provision of services immediately if you materially breach these Terms and Conditions, if you fail to make payment when due, or if we reasonably believe that providing the services would be unsafe, unlawful, or expose us to unreasonable risk.

Where services are terminated due to your breach, you remain liable for all charges incurred up to the time of termination and any reasonable costs arising from the termination.

17. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any significant change to the terms will not affect a confirmed booking unless required by law or agreed with you.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining terms, which will continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services provided.

By booking or using the services of Man With a Van South Kensington, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.